Frequently Asked Questions | RoundGlass

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Frequently Asked Questions | RoundGlass

Reach App

Reach App

Get the tools you need for a healthy body and a peaceful mind, all in the Reach App.

Overview

How do I reset my password?

Why do I need to authenticate my email and mobile number?

Why do I need to provide my email and mobile number?

What is RoundGlass Reach?

Family

What can I manage for people in my family list?

How can I add someone to my family list?

Whom can I add to my family list?

Reach Premium

How can I get a discount promo code?

Can I switch coaching programs if I am a premium member?

How many coaching programs can I take under a premium subscription?

Can I buy a subscription when I already have an active subscription?

What will happen to my program subscription with the introduction of Reach Premium?

What is Reach Premium?

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Groups

Can I create a private group?

How do I join a group?

Who can create a group?

Feed

Who can see my posts?

How do I create a post?

Appointments

What is Care Team?

I don’t see an option to Book Appointment. What do I do now?

Can I cancel or reschedule my appointment?

How do I book an appointment?

E-Consult India

I want my family doctor to get listed on your app. Is that possible?

Is there any number on which I can call in case I have questions about my appointment?

Can I reschedule my appointment?

What if the doctor doesn’t join the consultation?

What are the cancellation charges?

Can I cancel my booking?

How do I join the Consultation?

How do I pay for a doctor appointment?

How will I get my prescription?

Can I share my reports with the doctor?

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Health Records

Can I upload my hospital bills on Reach?

What is One View?

How do I maintain my health records on Reach?

What are Health Records?

Medication

What if I can’t find my medicine in the list of medicines?

Can I remove or change the time of my medicine reminder?

How do I add my medicines in my schedule?

Habits

How can I stop a habit I do not want to pursue?

Who are Habit Buddies?

What happens if I miss tracking my habit for the day?

What happens if I am not able to do some of the tasks for my habit?

What happens when I complete my habit?

How do I change my habits?

How do I track my habits?

What are the Tasks I see on the Dashboard?

What happens when I select Habits?

How do I select relevant Habits?

Why should I select Goal, Barrier & Habits?

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Health Tracker

Can I analyse my nutrient consumption ?

How does calorie tracker work?

Programs

How are Mindfulness Courses different from Masterclasses?

What are Singles?

Can I subscribe to a program for my family members?

What is Health Restore?

Are your coaches certified?

What are Programs?

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Knowledge

Where can I access my bookmarked articles?

Can I save an article to read later?

Where can I find health information related to my habits?

Challenge

How often does the Challenge Leaderboard get updated?

How do I join a Challenge?

Lifebook

What if I switch organizations? Will my Reach account be fully functional?

Can I unlink my account from a corporate?

How can I link my account to a corporate?

Can I edit my profile information?

What is Lifebook?

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